If you have a problem with Advanced CATaloguer Pro, please contact our Technical Support Team at support@evgenysoft.com. Please inform us about the following:

• Advanced CATaloguer Pro version and build (from the About menu).
• Advanced CATaloguer Pro registration code or user ID (if you are a registered user) - This will help us process your request faster.
• Where did you get Advanced CATaloguer Pro from (what http or ftp site).
• Windows 95/98/ME/NT/2000/XP/2003 version (including service packs and other fixes installed), US or International, OEM or not.
• Computer information: CPU type and speed and amount of memory installed.
• Description of your problem (as much information as possible describing the problem).
• Any additional information which may help: The type of your hard drive, size and type of the partitions, versions of drivers in use (e.g. for Iomega ZIP drive) size of your media collection etc.